BTW: BE 870.698.724
ING: 330-0543601-67

1.0 Ownership
1.1 This site is owned and operated by BMB-import. Our registered office is:
A. Van Langhendoncklaan 19, 3191 Hever, Belgium.
1.2 All rights in this website are owned by BMB-import. Any unauthorised use, copying or modification is prohibited.


2.0 Ordering Goods and Cancellations
2.1 All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
2.2 When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.
2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.
2.4 You have the right to cancel an order within 7 days after the day the goods were delivered unless we have previously stipulated to you via email that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non cancellable.
2.5 If you wish to cancel your order you must notify BMB-import via email within the stated 7 day period, cancellations after 7 days will not be accepted. Upon notifying BMB-import of your cancellation BMB-import will issue you with a unique RMA number. You must return the goods to BMB-import in the same condition and completeness as BMB-import delivered them to you, please note this includes, packaging, manuals, cables, software etc. If you do not return the goods in the same condition and completeness, BMB-import at its sole discretion can either reject the cancellation or levy a charge against you or your credit card to make good any damage or missing items. Please note that software of any description is subject to separate terms and conditions and if you open, use or register the software that comes with your goods and then cancel your order you will be liable a for a charge up to 25% of the cost of the goods.

2.6 The goods remain your property and responsibility until such time as BMB-import signs acceptance of the return delivery of the goods, we strongly advise you to use a secure signed for service, the cost of returning the goods is your responsibility.

3.0 Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website are exclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section.
3.3 Customers using PayPal, please note that any commission charged by PayPal to you in conjunction with placing an order is not refundable.


4.0 Delivery
4.1 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.2 All items are subject to stock availability.
4.3 When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them.
4.4 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
4.5 Where an incorrect address has been given to BMB-import with the order we reserve the right to charge for any extra carriage costs incurred.
4.6 Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time.

4.7 BMB-import tries to ensure that our customers pay the lowest possible carriage charge and credit card fee’s.

5.0 Returns
5.1 Any faults that occur within the first 10 days after the goods arrive must be reported to BMB-import within this time frame to be eligible for refund/replacement . Goods with faults reported outside the first 10 days after the goods arrive should be sent to the manufacturer for repair. Please note that packaging must be in pristine condition to be eligible for a refund, and all goods will be tested if reported faulty upon their return either by BMB-import technical staff or the manufacturer where appropriate.
5.2 If the goods are not faulty you have 10 days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be provided within 30 days. Please note that packaging must be in pristine condition or BMB-import will charge the customer a fee to compensate BMB-import for the written down value of the stock. Return shipping is at the customer’s expense.
5.3 If any goods are returned in an incomplete manner, BMB-import at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or BMB-import can charge the customer a sum equivalent to the replacement cost of the missing item - this can include small items such as manuals, cables, batteries, styli, etc. If we cannot replace the missing items (e.g. replacement hard copy manuals are very difficult to replace) then BMB-import will charge the customer a fee to compensate BMB-import for the written down value of the incomplete stock.


6.0 VAT, Import Duty and Other Sales Taxes
6.1 All prices listed on the site exclude VAT unless stated otherwise.
6.2 Documentation is enclosed with the goods to confirm that VAT has been charged and the rate which has been applied.
6.3 VAT is charged on all shipping costs including Postal Mail.
6.4 For all countries outside of the EU, for example USA, Switzerland or Taiwan - no VAT is charged.
6.5 Our main VAT registration number is BE 0870.698.724.
6.6 Many countries charge duty on goods at the point of import. You should always confirm what the import tax and duties will be before placing your order, these charges will normally be accepted by the courier used to deliver your goods and passed on to you at the point of delivery. It is your responsibility to pay these charges. Please note this charge is levied by your government not by BMB-import and we have no control over it. If you or someone acting on your behalf rejects the goods at the point of delivery then BMB-import will charge you for all the associated delivery and administration charges.


7.0 Privacy
7.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by BMB-import.
7.2 We do not email customers except in connection with your order; you will receive no newsletters, special offers or other spam. From time to time your address details may be used for postal marketing.
7.3 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.
7.4 If you wish to opt out of any postal marketing please email your details to info@BMB-import.com.
7.5 If you have any questions about information privacy at BMB-import please contact info@BMB-import.com.


8.0 Security
8.1 If you have any questions about security at BMB-import please contact info@BMB-import.com
8.2 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


9.0 Pricing
9.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
9.2 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when the stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.


10.0 Business Customers
10.1 If you are a business, you will not export any goods purchased from us in contravention of United States of America export controls.
10.2 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% both before and after judgment.

11.0 General
11.1 The use of our site and any contracts formed are governed by Belgian law.
11.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
11.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
11.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
11.5 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
11.6 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
11.7 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
11.8 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
11.9 There are from time to time links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
11.10 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
11.11 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorized by us or our licensors.
11.12 Any unauthorized use of material on this site is strictly prohibited.
11.13 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated June 2007).


12.0 Vouchers
12.1 We offer free Discount Vouchers to customers as a marketing tool, and we offer Gift Vouchers to customers for purchase. Discount Vouchers may not be used to purchase Gift Vouchers, or be used in conjunction with any other offer where we decide at our sole discretion that they may not be used.
12.2 Gift Vouchers must be redeemed at any of our websites, or by phoning any of our offices. If a change of currency between the voucher and the order is required, the exchange rate used will be our current rate decided at our sole discretion.
12.3 Gift Vouchers have a cash redemption value of 0.001p and are not transferable or assignable.
12.4 Any unused balance will be held in the recipient's Gift Voucher and used at any time up to the expiry date of the voucher. However, if the order value (i.e. product cost, tax and any applicable P&P charges) exceeds the amount of the Gift Voucher, the balance must be paid by credit or debit card.
12.5 Gift Vouchers and unused portions of Gift Vouchers expire on the date listed on the voucher, where permissible under applicable law.


13.0 Additional Promotional Gift Voucher Terms
13.1 Promotional Gift Vouchers are issued from time to time in promotions at our discretion.
13.2 Only one Promotional Gift Voucher can be applied to any single order.
13.3 Normally only one Promotional Gift Voucher can be claimed per email address per day.
13.4 Certain products are excluded from Promotional Gift Voucher redemption. Such products are clearly marked on their respective product pages.
13.5 Promotional Gift Vouchers cannot be used to purchase regular Gift Vouchers.

14.0 E&OE
14.1 Errors and omissions must be excepted.


15.0 No effect to statutory rights
15.1 The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.